How are shipping-related issues handled?

At LiberNovo, we are committed to delivering your LiberNovo Omni chair promptly and securely. This Shipping Policy applies to orders placed on eu.libernovo.com. We currently ship to addresses within the European Union. Free standard shipping is available for all eligible orders within the EU. Orders are typically processed within 1–2 business days; however, during peak periods (e.g., Kickstarter campaigns), processing may take up to 5 business days. Once your order ships, you will receive a confirmation email with tracking details. Orders are dispatched from our local warehouse within 48 hours of receipt, with an average delivery time of 5-10 business days (excluding remote areas). We partner with trusted carriers such as FedEx, GLS, and DHL to ensure your order arrives safely. All shipments are insured and trackable.